Meet TONGXIN
The name "Tongxin" holds a special place in my heart, as it is inspired by my son and daughter.
Zhang Zi Tong & Zhang Zi Xin , Together it's TONGXIN
It feels like my third child. Fueled by love and dedication,
We are deeply committed to providing excellent service and quality products,
always striving to add value for our customers.
My hope is that Tongxin will grow healthily and evolve into a long-lasting family business.
Started as a sewing workshop
The early 2000s, Tongxin's grandparents established a sewing processing factory that provided OEM services for various sewn products, including bags, backpacks, aprons, storage items, dog beds, and more.
In 2017, Tongxin's mother- Alisa, the founder of Tongxin, transitioned into international trade.
This shift marked a new focus on understanding who our customers are, what products they need, and what aspects they care about.
Seeing is believing
Our core value as a bridge between customers and suppliers.
We pass to factories the better understanding the needs of our clients.
This requires us to engage directly with the market, actively listening to customer demands and concerns.
Over the past few years, we have made numerous visits to clients,
transforming individual designers' concepts into viable and profitable products.
Through these interactions, we ensure that we not only meet but exceed customer expectations, enhancing our collaborative efforts in the production process.
Seeing is believing
It is essential that I possess a more profound comprehension of the product than our clients do.
The best place to learn about a product is in the Factory, where I can see raw material quality, production processes, machinery, and packaging methods ,
Each factory specialises in certain markets and client products,
Me and my team and I regularly visit these facilities. This proactive approach enables us to solution provider
When a client sets a goal of achieving a perfect score of 100, but the factory's standard methods can only reach 60, direct communication between the client and the factory can lead to misalignment.
The client may hear "it's not possible" from the factory, which could create a sense of pushover.
Our role is pivotal in addressing this gap. We are committed to facilitating communication with the factory to ensure their capabilities align closely with the client's expectations, aiming for a perfect score of 100.